At Calm-U, every order is printed and fulfilled on demand by our partners at Live Ink. Here's what to expect:
Shipping Policy
We ship worldwide from the UK. Below is a breakdown of our shipping options by region:
🇬🇧 United Kingdom
- Standard – 2–4 business days
- Express – 1–3 business days
- Premium Next Day (DPD Courier) – next working day
🇪🇺 European Union (Austria, Belgium, France, Germany, Spain, Italy & more)
- Standard International – 2–11 business days
🇺🇸 United States
- Standard International – 3–17 business days
🇨🇦 Canada
- Standard International – 3–17 business days
🇦🇺 Australia & New Zealand
- Standard International – 3–17 business days
🌍 Rest of the World
- International Tracked Shipping – 7–21 business days
Delivery times are estimates and may vary due to customs or carrier delays. All orders are dispatched from the UK.
📦 Order Processing
Orders are typically processed within 1–2 business days of being placed. You will receive a confirmation email with tracking information once your order has been dispatched. Please note that processing times may be slightly longer during busy periods or sales.
🛃 Customs, Duties & Taxes
For orders outside the United Kingdom, your order may be subject to customs fees, import duties, or local taxes upon arrival in your country. These charges are set by your local customs authority and are entirely outside of our control.
- Customs fees are the responsibility of the customer and are not included in the order total or shipping cost at checkout.
- We are unable to predict the exact amount you may be charged, as this varies by country and order value.
- If you are unsure, we recommend checking with your local customs office before placing your order.
- Please note that refusing a delivery due to customs charges does not entitle you to a refund of the original shipping cost.
↩️ Returns & Exchanges
We want you to be happy with your purchase. If something isn't right, here's what you need to know:
- In the unlikely event that you are not happy with your order please note any issues must be raised within 7 working days of delivery so they can be rectified
- Items must be unused, in their original condition, and in original packaging.
- To start a return, please contact us at [cal.coolbrew@gmail.com] with your order number and reason for return.
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
- Once we receive and inspect the returned item, refunds will be processed within 5–7 business days to your original payment method.
❓ Still Have Questions?
If you're unsure whether we ship to your country, or have any questions about your order, don't hesitate to get in touch — we're happy to help before you buy.
